No shipping costs for orders over 50 (your currency)!

Refillable Hand Warmer (6 & 12 Hour)

It works or we fix it free.




Before sending in your product, review product instructions and how to videos in the product care tab on the left. 

Please do not attempt to perform repairs yourself as it could damage the Zippo product beyond repair.
Note: Repairs take approximately 6-8 weeks, once repaired your Zippo product will be sent back to you.

  1. Prepare Zippo Hand Warmer To Ship
  • Enclose a short letter in English or German that contains your full name, address, telephone number, and a brief description of the error.   
  • Allow all lighter fluid to evaporate for two days.

    2.   Packing Zippo Hand Warmer

  • Pack the Zippo hand warmer in a padded envelope or small package.
  1. Sending Zippo Hand Warmer

    Send your package to the Zippo European Repair Clinic insured and via a trackable method to:

    Zippo European Repair Clinic
    Groendahlscher Weg 87
    D-46446 Emmerich am Rhein, Germany

    Please email our team at for any further information on your lighter repair.