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It works or we fix it free.



Before sending in your product, review product instructions and how to videos in the product care tab on the left. 

Please do not attempt to perform repairs yourself as it could damage the Zippo product beyond repair.
Note: Repairs take approximately 6-8 weeks, once repaired your Zippo product will be sent back to you.

1. Prepare Zippo Flex Neck Utility Lighter
  • Attach a short letter in English or German with your full name, address, telephone number, and a brief description of the error.  Your product will be returned to the address you provide. 
2.  Packing Zippo Flex Neck Utility Lighter
    • Pack in a padded envelope or small package.

    3. Sending the Flex Neck Utility Lighter

    Send your package to the Zippo European Repair Clinic insured and via a trackable method to:

    Zippo European Repair Clinic
    Groendahlscher Weg 87
    D-46446 Emmerich am Rhein, Germany

    Please email our team at for any further information on your repair.