It works or we fix it free.
IMPORTANT NOTICE, PLEASE READ:
Before sending in your product, review product instructions and how to videos in the product care tab on the left.
Please do not attempt to perform repairs yourself as it could damage the Zippo product beyond repair.
Note: Repairs take approximately 6-8 weeks, once repaired your Zippo product will be sent back to you.
1. Prepare Zippo Candle Lighter To Ship
- Enclose a letter in English or German in the package with your product that includes your full name, address, telephone number, and description of the error.
- Allow all lighter fluid to evaporate for two days.
2. Packing Zippo Candle Lighter
- Pack the Zippo lighter in a padded envelope or small package.
Send your package to the Zippo European Repair Clinic insured and via a trackable method to:
Zippo European Repair Clinic
Groendahlscher Weg 87
D-46446 Emmerich am Rhein, Germany
Please email our team at firstname.lastname@example.org for any further information on your lighter repair.