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Images of Butane Inserts To Properly Identify Product


Single Torch Butane Insert, Double Torch Butane Insert

It works or we fix it free.



Before sending in your product, review product instructions and how to videos in the product care tab on the left. 

Please do not attempt to perform repairs yourself as it could damage the Zippo product beyond repairRepairs take approximately 6-8 weeks, once repaired your Zippo product will be sent back to you.

1. Prepare Zippo Butane Insert To Ship
    • Our Zippo inserts have 2 years warranty
    • Enclose a short letter in English or German that contains your full name, address, telephone number, and a brief description of the error.   
    • Remove the insert from the Zippo lighter case. 
    • Release the gas according to the instructions you received with the insert, in a well-ventilated area
    2. Packing Zippo Butane Insert
    • Pack the Zippo Butane insert in a padded envelope or small package.
      3. Sending Zippo Butane Insert

      Send your package to the Zippo European Repair Clinic insured and via a trackable method to:
      Zippo European Repair Clinic
      Groendahlscher Weg 87
      D-46446 Emmerich am Rhein, Germany

      Please email our team at for any further information on your lighter repair.