No shipping costs for orders over 50 (your currency)!
Arc Insert - header.

Before sending your Arc Insert; perhaps the following will help:

Warranty & Instructions 

(select your language and product) 

If your arc insert still does not function properly after viewing the above instructions and is within 2 years of purchase, please contact us by following the instructions below:

Please do not attempt to perform repairs yourself as it could damage the lighter beyond repair.



1. DO NOT Mail The Arc Insert

  • Shipping regulations restrict shipment.


2. Preparing To Contact:

If you contact us by telephone or e-mail, the following information is helpful in order to assist you with your Arc Insert.

  • Name
  • Address
  • Telephone number
  • E-mail address
  • Date code – found on the bottom of the lighter
  • Proof of purchase
  • An e-mail containing a photo of your insert with the date code showing.

    3. Contact Us:

    Your satisfaction is extremely important to us.  Our business hours are Monday-Friday 8:00 am to 5:00 pm.  Should all our representatives be assisting other customers and you receive voice mail, please leave a message and we will  return your call.

    If it is determined that your Arc Insert is covered by the 2-year warranty, our  team will be in contact with further instructions.