Before sending your Arc Insert; perhaps the following will help:
(select your language and product)
If your arc insert still does not function properly after viewing the above instructions and is within 2 years of purchase, please contact us by following the instructions below:
Please do not attempt to perform repairs yourself as it could damage the lighter beyond repair.
1. DO NOT Mail The Arc Insert
- Shipping regulations restrict shipment.
2. Preparing To Contact:
If you contact us by telephone or e-mail, the following information is helpful in order to assist you with your Arc Insert.
- Telephone number
- E-mail address
- Date code – found on the bottom of the lighter
- Proof of purchase
- An e-mail containing a photo of your insert with the date code showing.
3. Contact Us:
Your satisfaction is extremely important to us. Our business hours are Monday-Friday 8:00 am to 5:00 pm. Should all our representatives be assisting other customers and you receive voice mail, please leave a message and we will return your call.
If it is determined that your Arc Insert is covered by the 2-year warranty, our team will be in contact with further instructions.