Repairs: Arc Insert

Before sending your Arc Insert; perhaps the following will help:

Warranty & Instructions

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If your arc insert still does not function properly after viewing the above instructions and is within 2 years of purchase, please contact us by following the instructions below:

Please do not attempt to perform repairs yourself as it could damage the lighter beyond repair.

REPAIR STEPS

1. DO NOT Mail The Arc Insert

Shipping regulations restrict shipment.

2. Preparing To Contact:

If you contact us by telephone or e-mail, the following information is helpful in order to assist you with your Arc Insert.

Name
Address
Telephone number
E-mail address
Date code – found on the bottom of the lighter
Proof of purchase
An e-mail containing a photo of your insert with the date code showing.

3. Contact Us:

Your satisfaction is extremely important to us. Our business hours are Monday-Friday 8:00 am to 5:00 pm. Should all our representatives be assisting other customers and you receive voice mail, please leave a message and we will return your call.

zippo@zippo.

+36 (30) 2577-824

If it is determined that your Arc Insert is covered by the 2-year warranty, our team will be in contact with further instructions.

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