Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at zippo@zippo.hu. Please note that returns will need to be sent to the following address: Palóc utca 4/B. Földszint 1135 Budapest
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at zippo@zippo.hu.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
According to Government Regulation 17/1999 (II.5.), the Purchaser may withdraw from the contract without giving a reason within eight business days from the day of receipt of the product. In case of written withdrawal, it shall be deemed to have been validly exercised if the Purchaser sends their statement before the expiry of the deadline. In the event of withdrawal, the Purchaser is obliged to return the products to the Supplier, along with the original packaging, in undamaged condition and with the invoice. The Supplier will refund the purchase price of the product within 30 days after the return of the product, provided that the product is undamaged. The Purchaser bears the costs associated with the return of the product due to the exercise of the right of withdrawal. Therefore, the Supplier cannot accept cash-on-delivery returns. The Supplier may demand compensation for any damage resulting from the improper use of the product or damage after delivery.