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6-Hour Rechargeable Hand Warmer

It works or we fix it free.



Please do not attempt to perform repairs yourself as it could damage the Zippo product beyond repair.
Note: Repairs take approximately 6-8 weeks, once repaired your Zippo product will be sent back to you.

Before sending in your product, review product instructions and how to videos in the product care tab on the left. 


1. Prepare Zippo HEATBANK® 6 Rechargeable Hand Warmer
    • Our Zippo HEATBANK® 6 rechargeable hand warmers have a 2 year warranty
    • Attach a short letter in English or German with your full name, address, telephone number, and a brief description of the error.  Your product will be returned to the address you provide. 
    2.  Packing Zippo HEATBANK® 6 Rechargeable Hand Warmer
      • Pack the Zippo HEATBANK® 6 Rechargeable Hand Warmer in a padded envelope or small package.
      3. Sending Zippo HEATBANK® 6 Rechargeable Hand Warmer

      Send your package to the Zippo European Repair Clinic insured and via a trackable method to:

      Zippo European Repair Clinic
      Groendahlscher Weg 87
      D-46446 Emmerich am Rhein, Germany

      Please email our team at for any further information on your repair.